Stress-free property management: We handle everything from bookings and guest communication to maintenance and cleaning, treating your home with the same care we would our own.
- Unforgettable guest experiences: We go beyond bookings to create personalized stays that leave guests with lasting memories, encouraging them to return.
- Local expertise: Our strong network of trusted tradespeople ensures your property receives any maintenance it needs, quickly and efficiently.
- Building strong connections: We value long-term relationships with homeowners, guests, and service providers. This collaborative approach keeps your property in top shape and attractive to guests in a competitive market.
Do you have a property in Pacific Palms?
We’d love to appraise your property and let you know how we can help you manage it!
Contact Alex for a free appraisal today
Property Management & Concierge:
- STRA Registration & Renewal – Ensuring full compliance with NSW short-term rental regulations, including evacuation diagrams designed by Sheoak & Sands.
- Multi-Platform Listing Management – Airbnb, Stayz, Booking.com, and direct bookings through the Sheoak & Sands website.
- Direct Booking – Seamless reservations through the Sheoak & Sands website.
- Guest & Owner Portals
- Guest Portal – Easy access for guests to manage their bookings and communicate with our team.
- Owner Portal – The perfect hub for all information related to an agent-managed property. From new booking notifications to reporting and approving maintenance, the portal is designed to give owners peace of mind about their investment.
- Guest Management – Personalized check-ins/check-outs, guest communication, and screening.
- Guest Welcome Packs – Curated to enhance the guest experience.
- Maintenance Coordination – Scheduling, assessing, and supervising repairs, grounds maintenance, and ongoing upkeep.
- Housekeeping & Linen Management – Coordinating cleaning, linen, and all property preparation.
- Monthly Statements & Inventories – Transparent reporting for owners.
- Property Inspections – Pre-arrival, post-departure, and post-clean inspections to maintain standards.
- Property Compendium – Custom guide for each home, including house rules and local tips.
- Property Styling & Photography – Professional styling and high-quality images to enhance marketing.
- Social Media & Marketing Management – Promotion of the property to attract guests.
- Concierge Services – Tailored services to meet guest needs during their stay.
- 24/7 Emergency Contact – On-call support for any urgent issues during guest stays.